“Chaos, complexity, and uncertainty” often victimize an organization’s supply chain outstripping the ability of spreadsheet-based tools to respond intelligently. Sounds like 2020? In fact, this comes from one of the original Jedi Knights Dr. Harlan Crowder in a 1997 paper titled “Helpful Hints for OR/MS Consultants”. The purpose of this blog is to revisit this paper since the hints for success are as relevant now as they were then.