You have a favorite forecast accuracy metric(s) you’ve been practicing within the organization for a while, and now you think you are ready to bring it to the Sales and Operations Planning (S&OP) meeting as a Key Performance Indicator (KPI) of your demand planning process. But you are not sure exactly how to go about
Key Points: Work hard on finding the ‘perfect’ metric that measures the behavior you are trying to improve. Look for both the cause and the effect. In the absence of such a metric, do not ignore the ones that are only partially good. Do not measure something just because the data is available.