Most businesses would put high customer service as one of their top business priorities. While there are many different things that make up the overall customer experience, one of the key performance indicators (KPIs) that companies measure is the timely delivery of goods to the customer. In safety stock calculations, this is typically an input
Key Point: A Sales and Operation Planning (S&OP) meeting is a meeting to design the future course of a business. Yet, too many companies spend too much time talking about the past or the current period. I recommend using about 60-70% of the time discussing the future. The (S&OP) process consists of a lot of
Key Points: Work hard on finding the ‘perfect’ metric that measures the behavior you are trying to improve. Look for both the cause and the effect. In the absence of such a metric, do not ignore the ones that are only partially good. Do not measure something just because the data is available.